We're Hiring!
Are you seeking a flexible position that offers a wide range of opportunities for growth and development? At OMTech Group, we’re looking for dedicated individuals to join our team in part-time roles. You’ll be part of an innovative company that values creativity, collaboration, and professional growth. Apply now and take the first step toward an exciting career with us.
We are looking for a skilled technician to provide remote support to customers by diagnosing and troubleshooting issues with laser engraving machines. The role also involves offering on-site diagnostic and repair services to ensure optimal functionality and performance of the machines.
1. Technical Skills:
- Strong understanding of laser engraving machine principles and operations.
- Proven ability to effectively diagnose and resolve a wide range of technical issues related to laser engraving machines.
- Familiarity with standard troubleshooting techniques and best practices in laser machine maintenance.
2. Experience Requirements:
- Prior experience in the maintenance and repair of laser engraving machines is preferred.
- A track record of successfully repairing various brands and models of laser engraving machines is a plus.
- Provide technical assistance to customers via phone, video calls, and remote access tools to address operational and knowledge-based inquiries.
- Guide customers in understanding product functions and operating methods, helping them troubleshoot usage issues to ensure they can fully utilize the product's capabilities.
- Deliver real-time guidance and training to help customers overcome technical challenges, enhance their understanding of the product, and improve their proficiency.
- Document customer feedback and solutions to provide ongoing support and follow-up services, ensuring customer satisfaction and long-term loyalty.
1. Excellent Communication Skills:
- Ability to clearly convey technical concepts and operational steps to customers.
- Strong interpersonal skills to build trust and effective communication with clients.
2. In-depth Product Knowledge:
- Comprehensive understanding of product functions and operations to accurately identify and resolve customer issues.
3. Patient and Detail-Oriented Approach:
- Attentive listening skills to fully understand customer concerns and provide professional solutions.
- Commitment to delivering high-quality support with precision and care.
4. Adaptability and Quick Learning:
- Ability to quickly grasp new technologies and product knowledge to provide timely and effective customer support.
5. Team Collaboration:
- Strong teamwork skills to work effectively with colleagues in resolving complex technical issues and delivering exceptional customer service.
