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Contact
Customer Support:
support@omtechlaser.uk
Note: For OMTech-related inquiries regarding delivery, shipping, and other general customer service questions.
Technical Support:
support@omtechlaser.uk
Business Cooperation:
marketing@omtechlaser.uk
Tel.:
+1 (949) 539-0458
Address:
Rygel Advanced Machines, 1150 N Red Gum St. Suite F, 92806 Anaheim, USA
FAQ
Order & Shipping & Payments
About Lasers
OMTech Products
Customer Service & Warranty
Safety and Compliance
Which countries do you deliver to?

Our machines can be delivered to most areas in the UK except remote areas such as Northern Ireland.

How long does the delivery take?

Delivery within the UK usually takes 7 to 12 working days, varying based on the distance of your address.

Because some product packagings exceed the standard pallet, forklift unloading is required instead of tail lift.If you can unload with a forklift, please choose "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet, please chose "Delivery with Forklift Unloading" option. Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the quote is too high, we may contact you to confirm the additional shipping cost. Read more in Shipping Policy

Which countries do you ship to for free?

Delivery within the UK. Because some product packagings exceed the standard pallet, forklift unloading is required instead of tail lift.If you can unload with a forklift, please choose "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet, please chose "Delivery with Forklift Unloading" option. Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the quote is too high, we may contact you to confirm the additional shipping cost. Read more in Shipping Policy

Should I choose a CO2 laser or fiber laser?

The most important criterion for selecting the type of laser is the materials that you want to engrave or cut with the laser.

CO2 lasers are suitable for engraving, cutting, and marking non-metallic materials such as wood, glass, leather, acrylic, stone, cardboard, etc.

Fiber lasers are suitable for engraving and marking metals such as stainless steel, aluminium, sheet metal, etc.

Which laser power is suitable for my application?

It depends on the application you want to perform most frequently with the laser.

If you primarily use the laser for engraving, those with a power output ranging from 50W to 80W are the most suitable. For cutting or applications requiring very high working speeds, those with a power output of 100W or more are recommended.

Which OMTech laser machines are suitable for laser engraving?

For engraving, smaller processing areas and an operating system designed for high processing speeds are usually preferred. For engraving glass, wood, plastic, leather, paper, stone, textiles, or similar materials, our 50W-80W laser machines are best suited.

Which OMTech laser machines are suitable for laser cutting?

In cutting production, large-area materials are often used, requiring fast, precise cutting with a clean edge. Higher laser powers (wattage) are usually needed for this purpose. For large-format cutting of acrylic, plywood, MDF, textiles, etc., 100W+ laser machines are often used.

How deep can I cut with an OMTech laser machine?

The cutting depth of a laser machine primarily depends on the laser power, laser speed, and the material being cut. The following table provides specific parameters for laser cutting:

Table for Laser Cutting

Should I choose auto focus or manual focus?

This is a question of personal preference. Focusing a laser is not difficult but can be slightly intimidating. If you feel intimidated by the idea of focusing a laser, it is recommended to opt for autofocus. However, take the time to learn how to manually focus your device once you become comfortable with it.

Just like in photography, there are many techniques that can be applied when you know how to manually adjust the focus.

How can I manually focus my laser?

Our Resource Hub offers a wide variety of blogs and articles that can help you with a variety of topics. Check out our blog on laser focusing. Also, you can watch this video that explains how to focus your CO2 laser for both manual and auto focus devices.

What are the differences between CO2 lasers, fiber lasers, and MOPA lasers?

CO2 lasers, fiber lasers, and MOPA lasers represent three distinct laser types. A CO2 laser employs carbon dioxide as its active medium to produce light with a wavelength of 10.6 microns. A fiber laser utilizes a fiber as its active medium to generate light with a wavelength of 1.064 microns. A MOPA Laser (Master Oscillator Power Amplifier) is a special type of fiber laser that employs an extra stage to enhance laser power. MOPA lasers generate shorter pulses and therefore work more precisely compared to standard fiber lasers.

How do I schedule an appointment if I want to visit an OMTech showroom?

At an OMTech showroom, you can see your desired machine in person and get personal feedback from users.

To obtain the contact information of the showroom, you need to fill out and submit the form on the OMTech showrooms page.

You should contact the host directly and schedule an appointment before visiting the showroom.

Where can I find technical support if an issue occurs with my machine?

You can contact our technical support team at support@omtechlaser.uk to receive technical assistance and operating instructions via email.

What does a water cooler do?

A water chiller is a self-contained, dedicated system that maintains the laser tube at its operating temperature. It consists of a coolant reservoir, a cooler, and a pump. Some coolers also include a compressor.

What is the ideal water temperature for cooling the laser?

NEVER allow the water in the tank to become too hot for cooling the laser. Install a thermal overload alarm or regularly check the water temperature during extended use. If the water temperature slowly reaches 24°C, replace it with cooler water.

How can I extend the lifespan of the laser tube?

Operating the laser tube continuously at over 70% of its maximum rated power significantly shortens its lifespan. To achieve optimal lifespan, it is recommended to adjust the power to 10-70% of the maximum rated power.

How do OMTech laser engraving machines meet the applicable safety standards?

Our laser engraving machines comply with strict safety standards and regulations for the safe operation of laser devices. They are equipped with multiple safety mechanisms, including an interlock system with a bistable safety relay, a flame-retardant PC cover, water flow monitoring, and an emergency stop switch.

What safety class does the laser have?

The laser is classified as Laser Safety Class 2.

Are laser engravers safe to use?

The safety of the laser beam is guaranteed when strict adherence to all necessary precautions is maintained.

What do I need to be careful about when using a laser engraving machine?

When operating a laser engraving machine, it's important to follow these safety measures. Always wear safety goggles, properly align mirrors, select the correct material, maintain proper ventilation, avoid leaving flammable materials nearby, never leave the machine unattended, have a fire extinguisher at the ready, limit access to authorized personnel, reduce laser power as needed, use safety covers, and thoroughly read the instruction manual provided.

Do you have any guarantee on your products?

Yes, we currently provide a 2 year warranty on machines, parts, and hardware. For power adapters, we offer a 1 year warranty. Laser tubes for various devices come with guarantees of either 6 or 12 months. You can find comprehensive warranty details on the respective product pages.

Where can I get parts under warranty?

If you need spare parts covered under warranty, kindly reach out to support@omtechlaser.uk. Along with your inquiry, attach a photo of your laser's serial plate, a photo of the specific part, and a description. Additionally, if possible, provide video evidence of any malfunctions through a preferred file sharing platform such as OneDrive, Dropbox, or Google Drive. To ensure a smooth process, please include your original order number and current shipping details.

How can I track my order?

Because some product packagings exceed the standard pallet, forklift unloading is required instead of tail lift. If you can unload with a forklift, please choose "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet, please chose "Delivery with Forklift Unloading" option. Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the quote is too high, we may contact you to confirm the additional shipping cost. Read more in Shipping Policy. If you can unload with a forklift. Once your order is shipped, we'll send a tracking number to your email address. Please copy and paste this number onto the website of the designated carrier (e.g. Palletways) to track your order's process.

How do I choose the right laser?

Choosing the right laser involves considering several factors, such as the type of application, the materials to be processed, the power required, the size of the workpiece, the space requirements of the laser system, precision, and budget. See more details down below.

What kind of lasers are available in OMTech?

OMTech provides a wide range of lasers including CO2 lasers, fiber lasers, and MOPA lasers.

What secure payment methods does OMTech offer?

Bank transfer, credit card, Paypal, Klarna, voucher code, OMTech invoice (ONLY for public institutions)

What are the carriers that transport the products?

Laser machines are always shipped by Palletways. Because some product packagings exceed the standard pallet, forklift unloading is required instead of tail lift.If you can unload with a forklift, please choose "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet, please chose "Delivery with Forklift Unloading" option.Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the quote is too high, we may contact you to confirm the additional shipping cost. Read more in Shipping Policy.

Order & Shipping & Payments
Which countries do you deliver to?

Our machines can be delivered to most areas in the UK except remote areas such as Northern Ireland.

How long does the delivery take?

Delivery within the UK usually takes 7 to 12 working days, varying based on the distance of your address.

Because some product packagings exceed the standard pallet, forklift unloading is required instead of tail lift.If you can unload with a forklift, please choose "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet, please chose "Delivery with Forklift Unloading" option. Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the quote is too high, we may contact you to confirm the additional shipping cost. Read more in Shipping Policy

Which countries do you ship to for free?

Delivery within the UK. Because some product packagings exceed the standard pallet, forklift unloading is required instead of tail lift.If you can unload with a forklift, please choose "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet, please chose "Delivery with Forklift Unloading" option. Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the quote is too high, we may contact you to confirm the additional shipping cost. Read more in Shipping Policy

How can I track my order?

Because some product packagings exceed the standard pallet, forklift unloading is required instead of tail lift. If you can unload with a forklift, please choose "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet, please chose "Delivery with Forklift Unloading" option. Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the quote is too high, we may contact you to confirm the additional shipping cost. Read more in Shipping Policy. If you can unload with a forklift. Once your order is shipped, we'll send a tracking number to your email address. Please copy and paste this number onto the website of the designated carrier (e.g. Palletways) to track your order's process.

What secure payment methods does OMTech offer?

Bank transfer, credit card, Paypal, Klarna, voucher code, OMTech invoice (ONLY for public institutions)

What are the carriers that transport the products?

Laser machines are always shipped by Palletways. Because some product packagings exceed the standard pallet, forklift unloading is required instead of tail lift.If you can unload with a forklift, please choose "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet, please chose "Delivery with Forklift Unloading" option.Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the quote is too high, we may contact you to confirm the additional shipping cost. Read more in Shipping Policy.

About Lasers
Should I choose a CO2 laser or fiber laser?

The most important criterion for selecting the type of laser is the materials that you want to engrave or cut with the laser.

CO2 lasers are suitable for engraving, cutting, and marking non-metallic materials such as wood, glass, leather, acrylic, stone, cardboard, etc.

Fiber lasers are suitable for engraving and marking metals such as stainless steel, aluminium, sheet metal, etc.

What are the differences between CO2 lasers, fiber lasers, and MOPA lasers?

CO2 lasers, fiber lasers, and MOPA lasers represent three distinct laser types. A CO2 laser employs carbon dioxide as its active medium to produce light with a wavelength of 10.6 microns. A fiber laser utilizes a fiber as its active medium to generate light with a wavelength of 1.064 microns. A MOPA Laser (Master Oscillator Power Amplifier) is a special type of fiber laser that employs an extra stage to enhance laser power. MOPA lasers generate shorter pulses and therefore work more precisely compared to standard fiber lasers.

How do I choose the right laser?

Choosing the right laser involves considering several factors, such as the type of application, the materials to be processed, the power required, the size of the workpiece, the space requirements of the laser system, precision, and budget. See more details down below.

What kind of lasers are available in OMTech?

OMTech provides a wide range of lasers including CO2 lasers, fiber lasers, and MOPA lasers.

OMTech Products
Which laser power is suitable for my application?

It depends on the application you want to perform most frequently with the laser.

If you primarily use the laser for engraving, those with a power output ranging from 50W to 80W are the most suitable. For cutting or applications requiring very high working speeds, those with a power output of 100W or more are recommended.

Which OMTech laser machines are suitable for laser engraving?

For engraving, smaller processing areas and an operating system designed for high processing speeds are usually preferred. For engraving glass, wood, plastic, leather, paper, stone, textiles, or similar materials, our 50W-80W laser machines are best suited.

Which OMTech laser machines are suitable for laser cutting?

In cutting production, large-area materials are often used, requiring fast, precise cutting with a clean edge. Higher laser powers (wattage) are usually needed for this purpose. For large-format cutting of acrylic, plywood, MDF, textiles, etc., 100W+ laser machines are often used.

How deep can I cut with an OMTech laser machine?

The cutting depth of a laser machine primarily depends on the laser power, laser speed, and the material being cut. The following table provides specific parameters for laser cutting:

Table for Laser Cutting

Should I choose auto focus or manual focus?

This is a question of personal preference. Focusing a laser is not difficult but can be slightly intimidating. If you feel intimidated by the idea of focusing a laser, it is recommended to opt for autofocus. However, take the time to learn how to manually focus your device once you become comfortable with it.

Just like in photography, there are many techniques that can be applied when you know how to manually adjust the focus.

How can I manually focus my laser?

Our Resource Hub offers a wide variety of blogs and articles that can help you with a variety of topics. Check out our blog on laser focusing. Also, you can watch this video that explains how to focus your CO2 laser for both manual and auto focus devices.

What does a water cooler do?

A water chiller is a self-contained, dedicated system that maintains the laser tube at its operating temperature. It consists of a coolant reservoir, a cooler, and a pump. Some coolers also include a compressor.

What is the ideal water temperature for cooling the laser?

NEVER allow the water in the tank to become too hot for cooling the laser. Install a thermal overload alarm or regularly check the water temperature during extended use. If the water temperature slowly reaches 24°C, replace it with cooler water.

How can I extend the lifespan of the laser tube?

Operating the laser tube continuously at over 70% of its maximum rated power significantly shortens its lifespan. To achieve optimal lifespan, it is recommended to adjust the power to 10-70% of the maximum rated power.

Customer Service & Warranty
How do I schedule an appointment if I want to visit an OMTech showroom?

At an OMTech showroom, you can see your desired machine in person and get personal feedback from users.

To obtain the contact information of the showroom, you need to fill out and submit the form on the OMTech showrooms page.

You should contact the host directly and schedule an appointment before visiting the showroom.

Where can I find technical support if an issue occurs with my machine?

You can contact our technical support team at support@omtechlaser.uk to receive technical assistance and operating instructions via email.

Do you have any guarantee on your products?

Yes, we currently provide a 2 year warranty on machines, parts, and hardware. For power adapters, we offer a 1 year warranty. Laser tubes for various devices come with guarantees of either 6 or 12 months. You can find comprehensive warranty details on the respective product pages.

Where can I get parts under warranty?

If you need spare parts covered under warranty, kindly reach out to support@omtechlaser.uk. Along with your inquiry, attach a photo of your laser's serial plate, a photo of the specific part, and a description. Additionally, if possible, provide video evidence of any malfunctions through a preferred file sharing platform such as OneDrive, Dropbox, or Google Drive. To ensure a smooth process, please include your original order number and current shipping details.

Safety and Compliance
How do OMTech laser engraving machines meet the applicable safety standards?

Our laser engraving machines comply with strict safety standards and regulations for the safe operation of laser devices. They are equipped with multiple safety mechanisms, including an interlock system with a bistable safety relay, a flame-retardant PC cover, water flow monitoring, and an emergency stop switch.

What safety class does the laser have?

The laser is classified as Laser Safety Class 2.

Are laser engravers safe to use?

The safety of the laser beam is guaranteed when strict adherence to all necessary precautions is maintained.

What do I need to be careful about when using a laser engraving machine?

When operating a laser engraving machine, it's important to follow these safety measures. Always wear safety goggles, properly align mirrors, select the correct material, maintain proper ventilation, avoid leaving flammable materials nearby, never leave the machine unattended, have a fire extinguisher at the ready, limit access to authorized personnel, reduce laser power as needed, use safety covers, and thoroughly read the instruction manual provided.

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