Shipping policy

Shipping within the United Kindom

1. Standard items (Weight≤30kg such as accessories) are shipped from the United Kindom with processing time 1 to 2 business days and delivery time 2 to 3 business days.

2. Large items (Weight>30kg such as laser machines) are shipped from the United Kindom with processing time taking 3 business days and delivery time taking 7 to 12 business days.

3.We do not ship to islands outside the UK mainland. We are currently unable to ship to Northern Ireland. 

4.Our prices include shipping costs, but do not include the cost of forklift unloading. Because the product is packed on more than a standard pallet, it needs to be unloaded with a forklift instead of a tail lift. If you are able to unload with a forklift, please purchase the "Delivery without Forklift Unloading" option. If you require a forklift to unload the pallet at the time of delivery, please purchase the "Delivery with Forklift Unloading" option. Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2-3 working days. If the price quoted by the logistics provider is too high, we may contact you to confirm the additional shipping cost.

5.If users choose the "Delivery without Forklift Unloading" option when placing an order, but they are not ready for forklift unloading at the actual delivery, and the goods are returned for a refund, we may deduct the corresponding costs from the refund, based on the actual shipping costs incurred for the shipment and the return shipping costs.

We do not ship on weekends or various national holidays.

Important:
Please ensure your shipping address is correct before we send your package out.

Customers who wish to change the delivery address after the package has shipped out will be subject to any and all applicable shipping charges.

The shipping company will call the recipient to arrange an appointment before delivery. Please make sure the phone number provided in the order information is reachable to avoid missing notifications and incurring additional charges.

Try not to damage the outer box when unpacking. Please contact us immediately if you find any quality problems with the product after opening the box, and we will arrange to return the machine.