Laser engraver application

Technical Support

Having trouble with your OMTech laser machine? Follow these steps to get your OMTech up and running again.


Sometimes you need a little extra help, and our technical support team is here to just that! Please include all the information below, and our team of experts will get back to you within 24 business hours.

Email address:

In your email, please include:
- Your first and last name
- Your phone number
- Inquiring about a CO2 or Fiber Laser
- Order Number
- Serial Number
- Detailed description of the issue
- Attachment of photos or videos of the problem*

*Note: We receive a high volume of emails and calls.
- To help us improve our response time, please ensure to include all information listed above.
- If video or photo attachments are too large, please send them via

Need help in real-time?
Book a Virtual Tech Support Session

Need professional assistance from an OMTech specialist? Get expert answers to all of your machine-related questions. We use Zoom for live video to help our Technical Support Team view your machine in real-time and solve your problem faster. Get your laser engraving journey back on track!

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OMTech laser engraver FAQs Frequently Asked Questions

Got questions? We have the answers! Check out our frequently asked questions on machines, products and more.

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Explore our collection of informative training videos, engaging blogs, and other helpful content to help you along your laser journey.

Helpful Resources